Since the early 2000s, the price of solar panels has plummeted, public concern for the environment has intensified, and government incentives have expanded (visit our guide to tax incentives here). This has fueled a booming solar industry—bringing in many new installers and broadening options for homeowners when it comes to choosing an installation company.

Homeowners based in NYC have dozens of reputable companies to choose from when considering a solar panel installation. In order to determine which company is the best fit for your home, we’ve put together some crucial questions you should ask before committing to a solar installation. Let’s dive in.

1. Are your installers certified?

Solar installers should be vetted by organizations like NYSERDA (New York State Energy Research and Development Authority). Check the website to find out if the installer you’re considering is listed there. You can also confirm whether installers maintain a home improvement contractor license (HOC). These licenses are required to do any work on New York City residences.

2. Can you provide your Better Business Bureau (BBB) listing?

Checking a company’s BBB profile can reveal customer complaints, resolutions, and overall ratings. This helps you gauge their reputation and how they handle customer concerns. For example, Mpower Solar proudly maintains an A+ BBB rating. 

3. Do your installers hold a valid electrical contractor's license in our area?

A solar installation involves electrical work and a licensed contractor ensures compliance with local codes and safety standards. 

4. Who will be handling my installation from start to finish?

Some companies use in-house teams, while others rely on subcontractors or a mix of both. Make sure you know who will be responsible for each step of your installation and whether they are certified professionals. A well-structured team leads to a smoother, more reliable process.

5. Who do we call if there’s a problem?

A reliable company should have a clear point of contact for troubleshooting issues, warranty claims, or system maintenance. Ask if they have a dedicated support team, how quickly they respond, and what their process is for resolving problems.

6. How many solar installations have you completed in the past year?

Experience matters. An established company with a strong track record of recent installations is more likely to handle your project efficiently and anticipate potential challenges. Check out their website for customer testimonials, photos, case studies, or video walk-throughs showcasing past installations. This helps you assess their quality of work and customer satisfaction.

7. What is the length of your workmanship warranty and what does it cover?

A solid workmanship warranty protects you in case of installation-related issues. Be sure to understand its length and exactly what’s covered before signing. Mpower Solar, for example, offers a 25-year warranty on all solar panel systems. 

Have more questions? Don't be afraid to ask!

Choosing a solar installer is a big decision, and asking these questions will help you avoid costly mistakes. The best companies value transparency and customer satisfaction—so don’t hesitate to ask the hard questions!

Thinking about installing solar panels in NYC?

Connect with Brooklyn-based, family-owned Mpower Solar for your free quote and expert guidance tailored to your home. Get started today—your solar solution is just a conversation away.