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Privacy Policy for Mpower Solar LLC

Effective Date: January 1, 2025

At Mpower Solar LLC (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, www.mpowersolar.com, or use any services provided by us as a retail energy supplier.

Please read this policy carefully to understand how your personal information is handled.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information

  • Name
  • Contact details (e.g., email address, phone number, billing address)
  • Utility billing history
  • Energy usage data (e.g., consumption patterns, usage history)

Non-Personal Identification Information

We may also collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (e.g., pages visited, time spent on our site)

2. How We Collect Your Information

We collect your information in the following ways:

  • Direct interactions: When you sign up for services, request information, or otherwise engage with us.
  • Automated technologies: When you interact with our website, we may collect technical data using cookies, server logs, and other tracking technologies.

3. How We Use Your Information

We use your information to:

  • Provide and manage our energy supply services
  • Process transactions
  • Communicate with you about your account or services
  • Improve our offerings and customer experience
  • Ensure legal and regulatory compliance
  • Provide personalized recommendations and offers
  • Address customer service requests and inquiries

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service providers: Third-party vendors who help us operate our business (e.g., payment processors, marketing support)
  • Legal compliance: If required by law (e.g., subpoenas, court orders)
  • Business transfers: In the event of a merger, acquisition, or sale of our company

5. Data Security

We take reasonable technical, administrative, and physical measures to protect your data from unauthorized access or misuse.

⚠️ Note: We do not request your credit card or banking information, social security number, or other sensitive personal data. Do not provide such information to anyone claiming to represent Mpower Solar.

6. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Correct inaccuracies in your data
  • Request deletion, subject to legal limitations
  • Opt out of marketing emails by following the link in any email or contacting us

7. Cookies and Tracking Technologies

We may use cookies and similar tools to:

  • Analyze website traffic
  • Personalize your experience
  • Deliver relevant advertising

You can adjust cookie settings in your browser. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may link to external sites not operated by us. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting any personal information.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on this page, with the effective date clearly listed. We encourage regular review.

11. Contact Us

If you have any questions or concerns about this policy, contact us at:

Mpower Solar LLC
📧 Email: support@mpowersolar.com
📞 Phone: 1 (866) 606-4508

This policy complies with relevant data protection laws, including the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA), and other applicable regulations.